Nembharat to roll out passenger KYC, other safety measures

Against the backdrop of rising safety concerns in India's ride-hailing ecosystem, ‘Nembharat' is going to introduce a multi-layer safety framework aimed at securing journeys for both passengers and driver partners across India.

The system will make ‘Nembharat’ as the first operator in the country to verify both sides of a booking before a trip begins, shifting safety from a driver-only focus to shared accountability.

"Safety in ride-hailing has largely focused on verifying the driver. We have built a system where the passenger is equally accountable. When every booking is linked to a verified identity, the entire journey becomes traceable and that changes how incidents are addressed," said Kanchi Sharma, COO, World Economic Mobility Limited (WEML).

At the centre of the framework is a passenger KYC process that ensures every user is verified, traceable, and linked to authenticated banking records. All rides will follow a prepaid, cashless model, creating a documented identity trail accessible in the event of disputes or safety incidents reported by driver partners.

To support real-time intervention, Nembharat will also equip vehicles with a two-way intercom connecting both parties directly to a staffed control room during a live ride. Where physical intervention is required, a Quick Response Team (QRT) can be deployed. An in-app SOS feature links users to the national emergency helpline, 112.

For driver partners, the platform operates on a zero-commission model, mandates identity verification at onboarding, and offers Rs 15 lakh insurance cover to commercially registered vehicle drivers who complete its training programme. The framework is aligned with the Motor Vehicle Aggregator Guidelines, 2025, covering data logging, fare transparency, and insurance mandates.